Star Cruises, the world’s third largest cruise line operator, was presented a TOPSIS Organizational Award (Bronze) at the TOPSIS Forum 2011 held at CAG Auditorium, Changi Airport Terminal 2, on 12 October. The accolade recognizes Star Cruises’ support and contribution in implementing Threat-Oriented Passenger Screening Integrated System (TOPSIS) at its cruise operations in Singapore. The annual awards was organized by the Ministry of Home Affairs of Singapore.
Mr. Toh Yiu Joe, Executive Vice President, Financial Services, Genting Hong Kong. "It is an honor for Star Cruises to receive this award. We are delighted to have the opportunity to work with the Singapore authorities on the TOPSIS programme since 2009. As one of the pioneer cruise liners involved in the programme, we have helped to define the parameters and procedures applicable to cruise checkpoints. After implementing TOPSIS to our cruise operations in 2010, we have since worked towards refining it and sharing our experience with the authorities. Looking ahead, we will continue to support the Singapore government to enhance checkpoint security."
TOPSIS is a key border security programme which has been implemented across major border checkpoints in Singapore since 2009. It taps on both the security and non-security communities working at various border checkpoints to help flag out suspicious persons and refer them for enhanced screening. Selected Star Cruises staff has undergone training to observe and identify suspicious travelers, who will be directed to secondary screening measures by government security agencies. In this way, TOPSIS helps to achieve a rational balance between security and facilitation.
Louis Cruises, the Cypriot cruise shipping
group, has announced its 2012 fleet deployment schedule for its 3-, 4- & 7-
night Aegean cruises from Piraeus (Athens),
Greece that is scheduled to operate from March 16 through November 2,
2012. "Exciting new itineraries continue to enhance the line’s cruises out of
Piraeus, featuring upgraded quality and capacity with sailings onboard Loius
Majesty, while time-honored favourites, including the 8 day/7-night
“Greece and Turkey” cruise onboard Louis Cristal , remain as highly demanded
programmes by travelers," the company said in a statement.
In 2012, Louis Majesty will
operate two new programmes: The 4day/3night “Greece and Turkey” in March
2012 and the 4day/3night “Aegean Legends” starting in April 2012.Aegean Legends (4 days/3nights) -
Sailing from Athens, Mykonos welcomes guests as the first stop on this
exciting itinerary one of Greece’ s Cycladic Islands known for beautiful
beaches, whitewashed buildings, tiny churches, windmills, chic shops and cafes
where travelers will be awed by the area’s lively ambiance and embracing
“The adventure continues with a morning in
Turkey’s Kusadasi, gateway to Ephesus famous in antiquity for its Temple of Diana ‐ one of the Seven Wonders of the Ancient World ‐ and later the home of St. John the Divine,
then an afternoon to explore the Greek Island of Patmos and the Grotto of
the Apocalypse where St John through Divine Revelations composed the
Apocalypse.Sailing along, travelers enjoy full-day stays in
Santorini, a postcard perfect village perched on the edge of an ancient volcano
where the lost city of Atlantis is believed to be found before returning to
Athens the following morning.
Greece and Turkey (4 days/3 nights) --
This novel programme commences and concludes in Athens and
showcases intriguing destinations throughout the region.Travelers embark in Athens’ Port of Piraeus
then cruise to Istanbul in Turkey for a full day
to explore the treasures of this enchanting city, before heading to
Izmir.From the port of Izmir, cruise guests can enjoy a half-day shore excursion
to Pergamum, the main centre, together with Alexandria, of the
Hellenistic civilization in the East and capital of the Roman province of Asia.
Louis Majesty will also perform the
5day/4night “Jewels of the Aegean” cruise itinerary sailing every Monday from
March 19th through October 29th, 2012.Two additional departures of the 4day/3night “Greece and Turkey” and Jewels of the Aegean programs will be
performed by Loius Cristal as follows: one 4day/3night on November 2nd,
2012 and the last 5day/4night on November 5th, 2012.
Louis Cristal will perform the very
successful 8day/7night cruise programme “Greece and Turkey”, offering weekly
departures during the 2012 Louis Cruises' season.The vessel will commence this schedule on
March 30th, 2012 and finish her 8day/7night cruise program
for 2012 on October 26, 2012.
New this year, guests sailing onboard Louis
Majesty and Louis Cristal can now more fully experience the sights, sounds and tastes of
Greece and the picturesque Greek islands on their next Mediterranean journey
with Louis Cruises’ new a la carte dining option aboard the Louis
Majesty and Louis Cristal that features mouthwatering Greek fusion cuisine.
The new “Thalassa” restaurants are owned and operated by Christoforos Peskias,
a renowned Greek Celebrity TV Chef & Restaurateur, and feature
traditional Greek and Cypriot dishes that have been masterfully prepared with a
modern twist. Open for dinner only, cruise passengers onboard the Louis Majesty
and Louis Cristal can experience this new alternative dining option for the
price of $29.00 per person, per meal.
Noble Caleonia, the UK based boutique
cruise brand, has unveiled a six cruise programme of 2012 summer itineraries for
Caledonian Sky, the second ship of the company.
The programme will start on 12 May, when
the ship will sail on a 8 night Spring Garden and Bird Quest cruise from Tilbury
to ports in the English Channel and in Cornwall. The ship will also cruise
around Iceland on a 14 day cruise that will start in Oban and terminate in
Aberdeen. In addition, the programme comprises
cruises in Scottish and Norwegian waters plus a White Sea fly cruise from Archangel
The 4,200 gross ton vessel will be refitted
prior to its entry in service with London based Noble Caledonia. It is a sister
ship of Island Sky, one of the eight Renaissance class vessels built for the
now defunct Renaissance Cruises in Italy in 1990-91.
In winter 2012 and spring 2013 two Holland America Line ships -- Oosterdam and Volendam -- will sail a series of Australia, New Zealand and South Pacific cruises, visiting more than 50 ports where guests can revel in the cosmopolitan attractions of Sydney, Melbourne and Auckland, and explore the exotic landscapes of Vanuatu and Fiji in the South Pacific.
The complete series of sailings ranges from 10- to 58-days and features for the first time one of the line's larger Vista-class ships, ms Oosterdam. This addition represents almost a 25 percent capacity increase in the Australia/ South Pacific region for Holland America Line.
"Australia, New Zealand and the Pacific Islands are among the top travel destinations in the world and we've developed our itineraries to showcase the best of what they offer from secluded ports to popular favorites," said Richard Meadows, executive vice president, marketing, sales and guest programs, for Holland America Line. "Holland America Line's cruises highlight the region's incredible wildlife on land and sea, including the legendary Outback, world-famous Great Barrier Reef and the opportunity of a lifetime to witness a solar eclipse while at sea."
Guests can choose from a series of multiple departures ranging from 10- to14-days sailing roundtrip from Sydney or one way to or from Auckland between October 2012 and March 2013. New Zealand itineraries give guests a chance to experience some of the most amazing scenic cruising in the world, including the beautiful and dramatic Fiordland National Park and Bay of Plenty known for its beaches. These itineraries also visit both the North and South Islands of New Zealand with calls at popular ports of Wellington, Napier and Tauranga.
The challenges and opportunities facing cruise lines and cruise destinations in Asia are much the same as elsewhere in the world, says Ted Blamey, principal consultant of Chart Management Consultants Pty Ltd. Blamey and three other cruise experts are participants on the "Destinations: Challenges and Opportunities in the Development of the Cruise Industry" panel at the http://www.cruiseshippingasia.com/ event in Singapore Nov. 16-18.
Blamey notes there are two core criteria required for a successful cruise port: "Ensure cruise guests rate the destination highly and ensure the cruise line operation is smooth and economical."
To garner high ratings from guests, destinations need to provide "activities and attractions ashore to make the guest experience enjoyable and memorable, have sufficient local transport to allow guests to get to the attractions comfortably and safely, provide trained, knowledgeable guides with good language skills to deliver the experience and create a clean, safe and welcoming environment to make the experience pleasant and hassle-free," said Blamey.
On the cruise line operations side, Blamey says it is essential that the ship -- or its tenders -- is able to disembark and embark guests easily, quickly and safely. Lines also expect port charges to be reasonable, red tape minimal, local officials helpful and port agents experienced and capable.
He notes that Asia presents a mix of both mature and emerging cruise destinations.
"Many Asian destinations have been welcoming cruise ships for decades and receiving high ratings from both guests and the ships, among them Singapore, Hong Kong, Bali and Penang," he said. "In the past five to 10 years, many 'new' destinations such as Korea's Jeju Island, Vietnam's Halong Bay, Shanghai and other cities in China have become cruise success stories."
But while in other parts of the world port operations have become standardized and best practices set, those functions largely are dependent on local custom and laws in Asia.
"Most destinations come under the local port and municipal authorities," Blamey said. "While progressive destinations study successful practices across the region -- and the globe -- and adopt what makes sense to them, they typically work to their own agenda, which perforce must take account of existing infrastructure, geographic features, local laws and customs. However, the role of the port agent is critical to the industry and here we do see companies with global or region-wide operations standardizing, sharing personnel and taking a customer-centered approach."
Though Western cruise operators have now been there for a number of years, they are still trying to understand subtle differences in the Asian market.
"The global cruise operators are still discovering how to best meet the aspirations and expectations of Asian passengers, in every aspect of the cruise experience," Blamey said. "Shore programs are part of this. And it should not be assumed that guests from one Asian country will be looking for the same shoreside activities as those from another - each national market will have its own orientation and preferences."
But, he noted, as long as the cruise line and its shore tour operators and destination-management companies offer a combination of the iconic sights and attractions for which a place is famous and some unique experiences in each destination, most guests will enjoy the destination and be satisfied with their port experience.
Though many Asian destinations are investing heavily to develop their passenger infrastructure, Blamey points out that the emphasis should be on the experiential aspects of cruising.
"It is the experiences ashore that matter most to the guest, not the dedicated cruise infrastructure," he said. "Sometimes a great destination may have no infrastructure at all -- for instance, certain islands, beaches and villages in the South Pacific and Papua New Guinea. From the ship's point of view, even an established port in a prominent city need not have a dedicated cruise terminal as long as passenger and coach movements can be conducted in safety and under shelter."
But the challenges for many ports in the region lie in developing sufficient shoreside support services and equipment -- especially as the size of cruise ships in the region rapidly increases.
"The tourism plant can be a constraint," said Blamey. "Coaches and guides, sometimes watercraft, do need to be of sufficient number, safe, clean and comfortable to deal with the number of passengers coming ashore and taking excursions."
The "Destinations: Challenges and Opportunities in the Development of the Cruise Industry" panel is scheduled for the afternoon of Nov. 16. Moderated by Yeoh Siew Hoon, producer of WebinTravel, in addition to Ted Blamey of Chart Consultants, the panel will feature Dr. Sapta Nirwandar, director general of the Ministry of Culture and Tourism of the Republic of Indonesia; Richard Doyle, managing director of Doyle Tourism Services, and Dr. Gary Cheng, associate professor at the School of Economics and Management of Shanghai Maritime University and Eduardo Gonzalez Cid, under secretary general of the Mexico Ministry of Tourism.
Cruise Shipping Asia is presented by UBM plc. The conference and exhibition are scheduled Nov. 16-18, 2011, at the Marina Bay Sands Expo and Convention Center in Singapore.