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More than fifth of onboard tour purchase, restaurant bookings made by Carnival HubApp

  • Written by Kari Reinikainen
  • Category: More News

Carnival Cruise Line said its Carnival HubApp is now available across all 26 ships in the fleet and running ahead of projections with regard to customer adoption.

“More than 20% of onboard specialty dining and tour excursion purchases are placed using the HubApp, contributing to the double digit lift in onboard revenue since the HubApp was introduced,” the company said in a statement.

This summer on its two new Vista-class vessels, 40% of guests purchased the HubApp’s onboard chat feature and the HubApp is also driving internet revenue, with penetration now averaging more than 50 percent of all guests across the fleet.

The enhanced NextGen connectivity system has proven extremely successful on Carnival Horizon and Carnival Vista, enabling fast and reliable Wi-Fi at sea. Further deployment of this technology on Carnival Radiance will provide even more guests the opportunity to enjoy superior connectivity while they access their favorite social media sites, news, email or even stream their favorite content.

Carnival is now piloting a “pizza anywhere” delivery capability on select vessels with the eventual goal of allowing guests to order food and drink options directly from the HubApp for delivery to their location on board.  Along with the added HubApp benefits, Carnival is investing in an enhanced Wi-Fi infrastructure to bring more robust service across the Carnival fleet by 2021.

CLIA UK & Ireland to host expedition cruise event in London 28 March 2019

  • Written by Kari Reinikainen
  • Category: More News

CLIA UK & Ireland said it will hold its first ever expedition cruise event. “Taking place on 28 March 2019 in London, the all-day event will include trends talks and commentary from experts both inside and outside the industry,” the organisation said in a statement.

CLIA UK & Ireland has also formed an expedition working group, to be chaired by Peter Shanks, Silversea UK managing director. Cruise line members will include Celebrity Cruises, Aurora Expeditions, Ponant, Silversea, Holland America Line, Seabourn and Crystal Cruises.

The demand for expedition cruises has risen significantly over recent years. Next year, 10 expedition and adventure ships are due for delivery, with a further five in 2020. “Expedition lines are also diversifying their cruise itineraries and offering more choice, with an increasing number of ships visiting destinations such as Iceland, Greenland and the Galapagos,” CLIA UK & Ireland said.

Andy Harmer, CLIA UK & Ireland director, said: “We’re delighted to announce that CLIA will be hosting expedition cruise training events in the future. This, along with our dedicated working group, will help agents capitalise on the growing popularity in this sector. As travel agents see more requests from their customers for adventure voyages, it’s important that they can feel knowledgeable and confident in selling these types of cruises.”

Genting Cruise Lines to continue with more cruise calls to Indonesia

  • Written by Teijo Niemelä
  • Category: More News

Genting Cruise Lines, a division of Genting Hong Kong, comprising of Star Cruises, Dream Cruises and Crystal Cruises has signed a new Memorandum of Understanding (MoU) with Indonesia’s state-owned terminal operator, PT Pelabuhan Indonesia III (PERSERO), as part of its ongoing commitment towards developing the country’s cruise tourism industry. The recent MoU signing marks the second collaboration between both parties, following an initial agreement in April 2017 and the successful deployment of Dream Cruises’ Genting Dream in North Bali later in the year. Today’s MoU agreement highlights the continued joint-initiative in developing the facilities at Celukan Bawang in North Bali, allowing ships of up to 350m to berth directly. In addition, both parties will also explore possible joint developments of additional cruise ports operated by PT Pelabuhan Indonesia III (PERSERO), extending the collaboration beyond North Bali and further across Indonesia.

“At Genting Cruise Lines, we remain highly committed to the development of Indonesia as a key cruise hub for the region, as well as an important source market and destination for the tourism industry. We recognize the need for updated cruise infrastructure in the area and have actively taken the lead in pioneering improvements to port facilities in order to ensure the future growth of the cruise business,” said Mr. Kent Zhu, President of Genting Cruise Lines. “We will continue to work closely with our Indonesian counterparts in creating new opportunities for the local cruise tourism to flourish as evidenced by the successful deployments of our ships to Jakarta, Medan, North Bali and Bintan Island recently, complemented by a series of ongoing collaborations to develop additional ports across Indonesia.”

Representing PT Pelabuhan Indonesia III (PERSERO), President Director, Doso Agung shared that “We are excited on the rapid growth of the cruise tourism in Indonesia and look forward to establishing closer ties with Genting Cruise Lines for the development of cruise ports operated by PT Pelabuhan Indonesia III and beyond. We are proud of the development under our portfolio particularly in Celukan Bawang. The ability to prepare the port in double quick time to receive Dream Cruises’ Genting Dream in December 2017 reiterates our joint commitment to the cruise tourism in Indonesia”.

The signing of the MoU was witnessed by ministers from both Indonesia and Singapore, along with Genting Cruise Lines representatives during the leaders retreat between Indonesia and Singapore held in Bali, Indonesia.

As a pioneer in the Asian cruise industry with a wealth of experience gleaned over 25 years in operation, Genting Cruise Lines continues to spearhead cruise development across different ports in the region including Guangzhou (Nansha) in China, Shimizu in Japan, Manila in the Philippines and most recently Bintan Island and Celukan Bawang in Indonesia. Ports throughout Asia continue to show promise and potential and Genting Cruise Lines will actively work with the various local government bodies and authorities to further develop port facilities and infrastructure, as well as to accommodate the growing number of cruise passengers with more ships of larger tonnage. “Through these on-going initiatives, our goal is to support local ports in Indonesia to enable them to progress and move up the value chain, which, in turn, will further boost the cruise industry not only in Indonesia but across Asia,” added Mr. Zhu.

Royal Caribbean Cruises Ltd. sustainability efforts receive a gust of wind power through partnership with Southern Power

  • Written by Teijo Niemelä
  • Category: More News

Royal Caribbean Cruises Ltd. today announced it has signed an agreement with Southern Power, a leading U.S. wholesale energy provider and subsidiary of Southern Company, for Southern Power’s 200-megawatt (MW) Reading Wind Facility. This initiative, which will offset up to 12 percent of Royal Caribbean’s emissions beginning in 2020, is the latest addition to the company’s extensive sustainability efforts, which include programs to reduce greenhouse gas emissions through innovations at sea and in port.

This project, Southern Power’s eleventh wind facility, is located in Osage and Lyon Counties, Kansas, and is Southern Power’s first to be validated as a carbon offset project under the Verified Carbon Standard. The agreement with Royal Caribbean provides Southern Power with the economic basis to construct the project. Royal Caribbean was advised on the execution of this agreement by Schneider Electric Energy & Sustainability Services.

“This agreement complements our longstanding strategic initiatives to reduce the company’s emissions and become a more sustainable operator,” said Richard D. Fain, Chairman and CEO, Royal Caribbean Cruises Ltd. “We are constantly looking for new ways to reduce our environmental footprint, both in the short and long term, and thanks to our partnership with Southern Power this is the latest step in our journey.”

The facility is expected to generate roughly 760,000 megawatt hours per year over the duration of the 12-year agreement, which translates to enough clean energy to offset 10-12 percent of Royal Caribbean’s annual carbon emissions starting in 2020. With this innovative program, Royal Caribbean is able to apply a new approach while continuing its primary initiatives to advance sustainability efforts across the company’s fleet.

“Southern Power is thrilled to partner with Royal Caribbean to provide the company with a carbon offset project that will further complement Royal Caribbean’s expansive sustainability initiatives,” said Southern Power President and CEO Mark Lantrip. “Reading Wind celebrates the first project in our joint development agreement with RES America Developments Inc. (RES), qualifying for 100 percent production tax credits and is an important addition to Southern Power’s portfolio. We’re proud to support Royal Caribbean’s innovative approach toward advancing its sustainability through this project.”

The 200-MW project was originally developed by RES who will lead the construction of the project alongside Southern Power. Reading Wind is expected to consist of 62 wind turbines manufactured by Siemens Gamesa. The project is expected to break ground in the second quarter of 2019 and is expected to be complete by the second quarter of 2020. Southern Power will operate and maintain the facility upon completion.

Royal Caribbean’s commitment to sustainability

Royal Caribbean has a longstanding commitment to environmental stewardship which the company expanded in 2016 to set ambitious and measurable goals to reduce the company’s environmental footprint. In addition to the agreement with Southern Power, Royal Caribbean is also employing several technologies and innovations to reduce greenhouse gas emissions and create more efficient vessels, including:

– Advanced Emission Purification systems, which remove approximately 98 percent of sulfur dioxide emissions
– Air lubrication systems to reduce drag and increase fuel efficiency
– Energy management software, an industry first, to achieve top fuel efficiency
– The introduction of new fuels such as liquefied natural gas, in the near future
– Onboard the ship: the use of energy-efficient equipment in galleys and the replacement of incandescent bulbs with fluorescent and LED lighting, as well as the introduction of fuel cells

Fred.\ River Cruises becomes GSA for American Cruise Lines in UK

  • Written by Kari Reinikainen
  • Category: More News

Fred.\ River Cruises has announced that they are the official UK General Sales Agent (GSA) for American Cruise Lines and will be introducing UK audiences to a wide array of American river cruises, said Fred. Olsen Cruise Lines, whose business the GSA agency is.

With three different ship styles (Modern Riverboats, Coastal Cruise Ships & Paddle wheelers) and an unmatched range of itineraries across the whole of the United States, American Cruise Lines offers a variety of sailing opportunities which appeal and cater for clients who want to experience parts of the USA.

Featuring 35 sailings across 25 states, with cruises lasting from five to 22 days, American Cruise Lines’ is an exciting addition to the Fred.\ River Cruises’ portfolio and looks set to be hugely popular amongst UK travellers seeking to experience true American culture. Destinations include the Mississippi River, New England, the Pacific Northwest and Alaska and the Southeast.

Earlier this month, American Cruise Lines unveiled their 2019 programme which sees the introduction of the first ever modern riverboats in the U.S. and demonstrates a pioneering approach to America’s waterways. Leading the fleet will be American Song, a contemporary 184-passenger riverboat which will sail its maiden voyage from New Orleans on the 06 October 2018. It will be closely followed by the introduction of American Harmony which will begin sailing along the River Mississippi in early 2019.

Passengers travelling on an American Cruise Lines ship can expect to experience a wide range of cultural excursions, regionally-sourced cuisine, complimentary cocktail-hour every evening, complimentary WiFi and a personalised service from a dedicated all-American crew. All sailings can be booked with transatlantic flights as well as pre and/or post hotel stays.

 

CBR 2/2018 CONTENTS

CBR 1/2018 CONTENTS

CBR 3/2017 CONTENTS