Wightlink Ferries has announced it will be introducing the market-leading CarRes reservation and ticketing system.
The decision to replace the existing system was made in order to improve reliability as well as to enable the company to offer an improved booking service to customers. This investment is the latest development in a five year capital programme which has seen Wightlink investing over £50m in new ships and improved facilities at each of its ports which, along with this investment, will help the Company achieve its mission which is simply ‘to be the Preferred Choice of Operator for cross-Solent Travel’ and help position the Company firmly as ‘Part of Island Life’.
IT Director Stuart James said “This decision represents a significant investment by Wightlink and illustrates our determination to provide a reliable and customer-focused service, which is adaptable to our customers’ changing needs into the future. Despite stiff competition from other suppliers, the CarRes system was a clear choice, and I am confident that our customers and staff will find it meets their needs both today and into the future.”
In addition to the core CarRes booking and ticketing functionality, the project will provide the opportunity to deploy the latest online booking technology (including a mobile optimized site in the future), the web based Business Intelligence module and the Carus port automation framework which will initially support the handheld embarkation scanners.
Carus CEO Anders Rundberg, said “We are delighted to welcome Wightlink Ferries to the growing number of companies around the world who are using CarRes. We will be working closely with the Project Team to deliver a seamless transition.”
CarRes will be hosted within the Carus data centre in Mariehamn, Finland and will be implemented during the coming months with an anticipated project completion by the end of 2013.