Since opening the facility on February 16th, 2016 the Management team at Tortola Pier Park Ltd has set out to provide exceptional guests services, to further complement the new cruise and shopping facility. The customer centric experience includes enhanced service at every point of the guest’s interface, while traversing the facility. The experience begins with the warm welcome received through the Customer Service greeting center, it continues with the friendly shop keepers, and extends to the helpful staff and services providers.
As guests meander through the welcome center several local experiences are offered, including a taste of local BVI jams, jelly’s and sauces made of indigenous fruits and vegetables. Also, located right outside of the welcome building is a live demonstration of Glass blowing, where the artist creates unique pieces for visitors as they watch the captivating creativity of the talented artisan.
“This year (2016) has been our launching pad where we have strived to fine tune and enhance the guest experience for our valued visitors. The customer service team comprises of the Customer Service Manager, along with seven guest experience professionals whose core duties are to assist visitors, ensuring that their needs are met while at the facility. The entire team is trained and equipped with the skills needed to execute their duties at the highest level. As an added value three team members are bilingual and one team member is multilingual, allowing us to be able to provide services to guests no matter what their nationality. To further elevate our unmatched experience, we have live entertainment daily for our visitor’s enjoyment,” said Dona Regis, CEO at Tortola Pier Park Ltd.
Tortola Pier Park’s live entertainment is curated based on feedback gathered from visitors to the facility, which determines the genre of music and the frequency of the various acts.
To ensure a consistent high level of Customer Service is offered year round, the entire Tortola Pier Park team participates in regular customer service training, with the first training that was conducted, being in October, 2016, which all Managers, staff members, sales and service staff attended.
Indulge in the Tortola Pier Park's experience Monday through Saturday, 9am to 6pm and on Sundays and holidays when a cruise vessel is in port; with extended hours for restaurants and bars until 12am. The new shopping facility now has Sixty (60) stores operational and is expecting quite a few more stores to be opened in the first quarter of 2017.
