On 22 April 2013, Star Cruises was forced to cancel a 4D3N cruise out of Shanghai, its new homeport in China, on its flagship SuperStar Gemini. Alan Lam reports.

As the reason for this cancellation, the line, in a letter to the affected guests, cited that the ship had to ‘undergo emergency inspection and repair’. During the previous cruise a fishing net was caught in the ship’s propellers. This was an unforeseen incident, according to Star Cruises, and in strict consideration to safety it had decided to cancel the cruise originally planned to depart from Shanghai for Jeju on 22 April.

Star Cruises offered two options to compensate those affected: 1), transfer to the 5D4N cruise on the same ship, departing 4 May 2013, without additional charge, with booking conditions and cabin category remained the same as the original cruise; or, 2), cancel cruise with full refund of cabin fare, port handling charge, fuel surcharge and paid shore excursion.

As a gesture of good will, affected guests were also offered a 25% discount in any one of the cruises with Star Cruises in the future.