MSC Expert, an interactive training website that includes detailed information about the entire MSC Cruises' fleet, the company itself and various aspects of the product it offers, has been launched online, the company said in a statement issued by its office in London.
"Over a course of eight modules, agents can learn everything they need to know about MSC Cruises’ comprehensive programme, such as details of each of the 12 ships in the fleet, the wide range of itineraries on offer, on-board facilities, and the support available to MSC Cruises’ valued travel agent partners," the company said.
To promote the re-launch of the training, all agents completing the course successfully before January 31, 2015 will automatically be entered into a draw to win a seven-night Mediterranean cruise.
The eight modules of the platform each contain a lively mix of images and video, with a fun multiple choice questionnaire at the end of each.
Featured sections are:
- Who is MSC?: Find out why MSC Cruises is a leader in world cruising
- Where and when do we travel?: Explore MSC Cruises’ comprehensive itinerary choice and rich selection of destinations
- MSC fleet: Our 12 ships in detail, plus more information on our €5bn fleet improvement and ship-building programme
- Accommodation: There’s a cabin to suit all customers – from well-proportioned insides to the sumptuous luxury of our MSC Yacht Club suites
- A day at sea: Check out MSC`s exceptional dining, limitless activities and family fun
- Family friendly: MSC Cruises` five fantastic kids clubs are free and cater for all age groups
- Serving You: MSC Cruises is committed to making life easier for agents. Here we explain how our Serving You initiative is changing the way we work with the trade
- Experiences: Sell differently with Experiences – we focus on on-board service rather than cabin type. It’s simple to sell and easy for customers to understand.
MSC Cruises head of sales UK & Ireland Janet Parton said: “This is a fantastic way for travel agents to learn and gain knowledge of MSC Cruises, helping them to sell more of our great product and gain that all important commission. And I have no doubt that those agents who stay up to date with MSC Expert will sell the most cruises.
